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Home > Departments > Utilities > Customer Service > Frequently Asked Questions

How do I apply for water/sewer service?

Is there a deposit for residential/commercial service?

Why do I have to pay a deposit?

Can the deposit be waived?

Is interest paid on the deposit?

When will I get my deposit back?

If I should request to have my utility service turned off, how long will it take to receive my final bill and/or deposits?

What should I do if I can’t pay my bill?

Where can I go to get financial assistance to help pay my bill?

Is there a charge for reconnecting service if my water has been disconnected for non-payment?

How long will it be before my service is turned back on after it is disconnected for non-payment?

Can I pay the IRCU serviceman if he should come out to disconnect my service for non-payment?

What is the late payment fee item that has been added to my bill?

How often do you read my meter?

I received a much higher than normal bill this month, is there anything I can do to investigate the problem?

What is the difference between a line break on the customer’s side of the meter and the County’s side of the meter?

When is my utility bill due?

What are your water and sewer rates?

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