To
serve the needs of our customers and provides services that
enhance our relationships with the people of Indian River
County and our commitment to anticipate and respond rapidly
to changing economical conditions and requirements.
- To accomplish our mission, we need to:
- Promote fair and equitable rates and charges.
- Provide responsive, professional, and courteous customer
service.
- Promote a challenging, rewarding, and cooperative environment
for our employees.
- Provide responsible fiscal management.
The
mission statement defines our reason for being as an organization,
expressed in terms of our commitment to our customers, our
employees, and our community.
What
is a Customer?
- A customer is someone that we provide goods and a service
to.
- A customer can also be just someone we do business with,
such as contractors and other industry colleagues.
- Internal customers are those in our field or within our
administrative offices.
What
is Service?
- Service is actions carried out on behalf of or in response
to a customer.
- We strive to provide good quality customer service.
The
kind of relationship we build with our customers has a ripple
effect on every operation within our organization.
- Customer Service Center of Indian River County offers:
- New water and sewer services.
- Termination of services.
- Bill payment and inquires.
- Payment agreements
- Account information
