Meter Replacement Program

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Overview

Indian River County Department of Utility Services has begun a project to replace existing manual read meters with Automatic Meter Reading (AMR) meters. National Metering Services Inc. (NMS) has been contracted to to replace water meters throughout the county. The new meters being installed are read automatically using radio transmitters attached to the meter. Access to your home or business is NOT required. All meters are located in the meter box that services your property. Learn more about the project with the frequently asked questions and resources found below.

Frequently Asked Questions

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Why are we doing this project?

This will improve the efficiency of the meter reading process. As part of the project, we will also obtain the Global Positioning System (GPS) coordinates for the water meter box to be used for mapping purposes.

Will my water service be interrupted during installation?

Yes, the installer will turn off the water at the meter during the installation. Typically, installation should take 20 minutes and the water will be turned back on when completed. In some cases, other repairs may be necessary, resulting in a longer interruption of service.

If the interruption of service causes a hardship, you can request an appointment by calling the National Metering Services at (888) 448-0009, ext. 1. This number is listed on the postcard that you will receive prior to them working in your neighborhood.

Once water service is restored, the installer will attempt to purge any air trapped in the service line. If some air is left in the line, you may notice a sputtering sound the first time you operate a fixture. This should only last a few seconds and will not cause any harm. The first few gallons of water may be discolored. You can remove any additional air trapped in your line by running cold water for a few minutes. Typically, the faucet on your laundry room tub can be opened to flush out trapped air.

Do I need to be home for a meter replacement?

No, the installer will attempt to notify the homeowner at the time of installation. However, the work will continue as scheduled even if the homeowner is unavailable. Meter replacement does not require access to your home.

What if I am a commercial customer?

National Metering Services will contact you for an appointment.  If you wish to contact them directly, they can be reached at (888) 448-0009, ext.1.  This number is listed on the postcard that you will receive prior to them working in your area.  You can also e-mail them at IRCDUSproject@nmsnj.com and please write Appointment in the subject line.

Do I need to do anything to prepare for the meter replacement?

In order to maintain safety, dogs and other pets should be in a safe place for both the pet and the installer.  Ensure that the meter box area is clear of bushes, plants, cars, or anything that obstructs access to the meter.

Where is my water meter located?

Water meters are located in utility easements near your home.  They may be in front or back of your home.

Is there a charge for the new meter?

No, there is no charge to the customer. The new meters are an investment in our infrastructure that will improve billing efficiency and customer service.

Will my water bill increase?

The utility rates are not changing.  However, as meters age, they tend to run slower.  Therefore, you may notice a change in the consumption portion of your bill if your old meter was no longer registering all of your consumption.  If your bill seems unusually high for your household after the meter is replaced, call Indian River County Department of Utility Services Customer Service at (772) 770-5300.

Where can I find the utility rates?

http://www.ircutilities.com/WSRATES.pdf

Who will install the new meters?

Using the competitive bid process, Indian River County Department of Utility Services has hired National Metering Services Inc., a private contractor, to replace the meters.